Minimal data. Clear purpose. No selling.
A calm explanation of how PALMA handles information.
We only collect what we need to run the store properly.
Order fulfillment, support, and security — nothing extra.
We don’t sell data. We don’t do cross-site tracking.
Only what’s needed to run the store and support you.
Name, email, shipping address, items purchased, totals, and your Order ID. If you provide a phone number, we store it for delivery and support.
We receive confirmation (paid / pending / failed) and transaction references from payment providers. We do not store full card numbers or CVV.
If you contact us, we store what you send (and anything you include, like photos or an Order ID), so we can help properly.
We may collect limited, aggregated usage data to improve performance and fix issues. We do not run cross-site tracking.
Every category has a reason.
Processing payment, preparing your order, shipping it, and sending essential updates.
Resolving issues, answering questions, and handling returns or damaged shipments when needed.
Fraud prevention, abuse prevention, and basic security monitoring.
Finding broken pages, slow load times, and points of friction — without tracking you across the web.
We don’t sell your data. We don’t run behavioral advertising. We don’t follow you across other websites.
Handled by secure providers.
Card payments are processed by third-party providers (for example, Stripe). Sensitive payment data is handled by them — not stored on PALMA servers.
We receive payment status and transaction references needed to fulfill your order. We do not receive your full card number or CVV.
If a payment is disputed or refunded, we use the reference and order record to resolve it properly.
We share only what delivery requires.
Name, delivery address, and contact details needed for delivery and tracking. For international shipping, customs may require item description and value.
Delivery only. Our partners are not permitted to use your details for their own marketing.
Essential messages first. Optional messages only if you opt in.
Order confirmations, receipts, shipping updates, and support replies. These are necessary to complete your purchase.
If you sign up for a specific notification (e.g., “Coming Soon”), we’ll email you about that. We don’t add you to marketing lists without consent.
We keep data only as long as it’s needed.
Kept for accounting, support, and operational reasons. Where possible, older records may be anonymized.
Kept long enough to resolve issues and maintain continuity. We avoid storing unnecessary details.
You can ask. We’ll respond.
You can request a copy of the personal information we hold about you.
You can request corrections or deletion where applicable.
Contact us with your request. We may verify identity for safety. If your request is about an order, include your Order ID.
Reasonable protection, continuously maintained.
Encryption in transit (HTTPS/TLS), access controls, regular updates, and secure handling of credentials.
Limited access to customer data and internal handling practices designed to reduce exposure.
For privacy questions or requests.
If you have a privacy request, contact us. If it relates to an order, include your Order ID for faster handling.
This page explains our current privacy practices in plain language. It is not legal advice. Privacy laws can vary by location. If you need legal guidance, speak with a qualified professional.